Limited Warranty effective October 1, 2026.
Neurable, Inc., 45 Bromfield Street, Floor 7, Boston, Massachusetts 02108, warrants to you (the original purchaser, or the person who received it as a gift) that the Neurable One headset, including its sensors, its ear pads and the cable supplied with it (together, the “Product”), bought new from Neurable or from a seller Neurable has authorized, will be free from defects in materials and workmanship for one (1) year beginning on the date the Product is delivered to you. Apart from a gift recipient, this warranty is not transferable, and it does not cover a Product bought for resale.
The one (1) year runs from the date you receive the Product, not the date you ordered it and not the date you paid. If Neurable’s delivery records and your own account of when the Product reached you disagree, Neurable will use the later date. If you ordered long before the Product shipped, your year still begins when the Product reaches you.
ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THAT SAME ONE (1) YEAR PERIOD, BEGINNING ON THE SAME DELIVERY DATE. TO THE EXTENT PERMITTED BY LAW, NEURABLE IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, AND NEURABLE’S TOTAL LIABILITY UNDER THIS WARRANTY WILL NOT EXCEED THE PRICE PAID FOR THE PRODUCT, EXCEPT THAT NEITHER THAT LIMIT NOR THAT EXCLUSION APPLIES TO LIABILITY FOR DEATH OR PERSONAL INJURY, AND NEITHER REDUCES ANY REFUND NEURABLE OWES YOU UNDER “WHAT NEURABLE WILL DO” BELOW. NOTHING IN THIS WARRANTY TAKES AWAY RIGHTS THE LAW GIVES YOU.
Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. In Massachusetts, and in any other State whose law does not permit them, none of the following apply to you: the limitation on how long implied warranties last, the exclusion of incidental and consequential damages, and any limitation on your remedies, including the limit on Neurable’s total liability.
This warranty is about the Product’s materials and workmanship (the physical headset). It is not a promise about the focus scores, signal readings, session summaries or other output that the Product and the Neurable app produce. That output is produced by software, and what it shows depends on things such as how the headset fits, how you are moving, your surroundings, and ordinary differences between people. Neurable does not promise that the output will be accurate, complete or consistent.
Neurable One is a general wellness product, meant to support everyday habits such as focus and rest. It is not a medical device. It is not intended to diagnose, treat, cure, mitigate or prevent any disease or condition, and it is not intended for any medical, clinical or safety purpose. Your rights in the Neurable app and the Neurable services, including the focus features, are set out in the Neurable app terms of service. Nothing in this paragraph excludes or modifies any implied warranty that applies to the Product, and nothing in it takes away rights the law of your State gives you.
If the Product is defective during the warranty period, Neurable will repair it or replace it with a new or refurbished unit, at Neurable’s option, at no charge to you, including shipping both ways within the United States. Neurable will complete service and return the Product to you within a reasonable time after receiving it, and within 30 days if you are a California resident.
If Neurable cannot repair or replace it, or if the same defect remains after two repair or replacement attempts, Neurable will refund the price paid for the Product: the price shown in the proof of purchase or, if you received the Product as a gift, the price in Neurable’s record of the original order.
A repaired or replacement Product is covered for the rest of the original warranty period or ninety (90) days from the date it ships, whichever is longer. The warranty period does not run while the Product is with Neurable for warranty service, and it is extended by the number of whole days the Product is out of your hands for warranty repairs.
Damage from accident, misuse, or soaking or submerging the Product; wear to ear pads, headband padding or cables that is cosmetic; the gradual decline in battery runtime from normal use; and software, including the Neurable app and Neurable services, which is covered by its own terms: the Neurable app terms of service, at neurable.com/app/tos.
Three things are covered, so there is no doubt:
• Ordinary perspiration during normal use is not “soaking or submerging.”
• A battery that fails to hold a charge because of a defect.
• Ear pad deterioration that measurably impairs the Product’s ability to sense, as distinct from wear that only affects comfort.
Opening, modifying or repairing the Product, or using it with another company’s charger, cable or accessory, does not by itself void this warranty. Neurable will deny a claim on that ground only where the work or item actually caused the failure you are claiming.
Before the warranty period ends, email support@neurable.com or write to Neurable at the address above with:
• the Product’s serial number;
• proof of purchase showing the seller, the date and the price; or, if Neurable can match the serial number to an order in its own records, the serial number alone; or, if you received the Product as a gift, the serial number together with the Neurable order number, a gift receipt, or the name or email address of the person who bought it; and
• a description of the problem.
Neurable may decline a claim if the serial number is missing, altered or unreadable, or if Neurable is given neither proof of purchase nor enough information to identify the original order. Whoever makes the claim, the warranty period is the one (1) year that began when the Product was first delivered; it does not restart when the Product changes hands.
Neurable may ask you to try troubleshooting steps or send photographs, then will send you a prepaid shipping label. Back up your data first; Neurable cannot guarantee data on the Product will survive service, and may erase any data on a Product it repairs, replaces or refurbishes.
Neurable will send you a paper copy of this warranty promptly and free of charge if you ask: email support@neurable.com or write to the address above.
This warranty applies to Products delivered to an address in the United States. If yours was delivered elsewhere, this warranty does not apply; contact support@neurable.com, and your rights under the law where you live are unaffected.
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
Neurable, Inc., 45 Bromfield Street, Floor 7, Boston, MA 02108. support@neurable.com · neurable.com/warranty