Neurable MW75 Neuro LT FAQs
We're committed to transparency throughout this journey and thank you kindly for your support.
Reach us anytime at support@neurable.com.
Our manufacturer has extended the shipping timeline into 2026. You can expect to receive your headphones in the new year, and we will update you with more specifics as we receive them from our manufacturer.
We are happy to honor your refund request at any time. Please reach out to support@neurable.com for assistance or use the refund link in your order confirmation.
We'll narrow the timeline as we hit manufacturing milestones. Monthly updates go to all customers—check spam folders for emails from @neurable.com.
No. At this time, the EEG sensors in Neurable-enabled devices are required to use the Neurable App.
We'll notify you immediately and, as always, you can request a refund at any time before the product ships (and for 14 days after delivery).
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